Saturday delivery outside of London is an additional cost. Orders must be made before Friday 11:59am. Order items will be checked for availability any item not available will require someone from the store will call the customer to confirm if an item is switched or left out of the Saturday delivery. Saturday delivery service is provided by Parcelforce. Once an item is dispatched on Friday the delivery services is the responsibility of Parcelfroce. We will only refund the Saturday delivery fee if you cancel the order before it's collected, or if collection is not made. If the parcel is attempted be delivered on Saturday and no one is home or accepts it, the parcel will be delivered the next working day with no fee refund.
Exchange or returns
If you would like to exchange your order you have 30 days from the day you receive your order to do so. If you decide to exchange or return an item/s please first contact us to let us know that this is your intention and how you wish to do return the item/s.
Exchanges and returns can be returned either of our two stores, Northcote Road or New Quebec Street (customers will have to cover the return delivery fee, or can drop off in person at no cost). Exchanged or returned goods must be in re-sellable condition with labels intact.
When returning a set of products eg. a mixed case or gift box, all products must be present in a set complete as originally sold. When posting returns, suitable packaging must be used to ensure safe delivery. We suggest you retain your original delivery packing for this purpose.
Please note if you do return your order your loyalty points will also be deducted from your loyalty account for that purchase.
Faulty or damaged goods
In the unfortunate situation of goods being faulty or damaged in transit, Philglas & Swiggot offer the choice of either a replacement or a full refund including any postage costs incurred. Please contact us directly and immediately by phone 020 7924 4494 or email email@example.com and we'll provide immediate assistance. We may ask for photographic proof in order to quickly resolve any issues.