Deliveries are carried out between 9am and 5pm Monday to Friday within 5 working days from receipt of order. Deliveries are made using couriers who will require a signature. If they are unable to deliver to you, a card will be left with a phone number to call to arrange another delivery day can be arranged.
We reserve the right to charge for re-delivery of orders that have not been completed due to incorrect address information being supplied by the customer. Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.
Receipt of Goods Deliveries should be signed for as `Not Examined' and you should inspect the goods as soon as possible and notify us immediately of breakages or wine shortages. We are unable to guarantee credit or replacements unless we are notified within 14 days of delivery of the order. Please be aware that multi-case orders can become separated. If you do not receive the balance of your order within 3 working days of the first delivery please contact us. Standard UK deliveries should arrive within 1 day of collection from our store. Contact us on +44 (0) 207 402 0002 or firstname.lastname@example.org