Store Manager

ROLE DESCRIPTION

Philglas & Swiggot is looking to recruit an experienced full-time Store Manager with a strong background in premium wine retail, corporate and private sales, to run its flagship wine store in Northcote Road, Battersea.

We are currently looking to develop our Battersea store with a view to increasing direct private client sales, corporate sales, on-line sales and introducing an on-trade element, so we are looking for someone with ideas and experience in these areas that can have a central role in developing them.  This is an exciting opportunity for a pro-active and driven candidate with a focus on the many small details that go into retail sales success.

The successful candidate will be a self-starter with strong initiative with a desire to help grow the Battersea store as part of a dynamic team. You will also have excellent fine wine knowledge and extensive experience working in the London retail or on-trade environment. You will have the opportunity to work with an experienced and talented team with access to some of the world’s best wines and discerning customers.

KEY RESPONSIBILITIES

• Ensure the store achieves its monthly sales targets and inventory levels.
• Exceed customer expectations through ascertaining their needs using open questions, their purchase history, building relationships, offering tastings and actively listening.
• Organising & hosting an exciting program of in-store, external and on-line events
• Building relationships with local corporate customers.
• Overseeing the development & extension of our services
• Ensuring the store environment is always of the highest presentation standard.
• Develop relationships with the other retailers in the neighbourhood to ensure the store is at the forefront of people’s minds in the area.
• Work as part of a team to create a positive and motivated atmosphere. Motivate and support staff to maximise their performance in order to maintain an efficient store operation.
• Communicate with our customers via regular email offers, interesting blog posts and report on our latest news.
• Answer and manage emails and calls from existing retail and corporate customers.
• Provide a strong level of leadership and communication and escalating all potential issues when appropriate.
• Develop a comprehensive and in depth understanding of our product range and service offering and pass this onto the Assistant Sales Manager and wider team.
• Ability to work flexible hours both during the day and on weekends, and overtime on occasions as required.

QUALIFICATIONS SKILLS AND EXPERIENCES

• Educated to A Level (or equivalent) or above.
• Experience managing a wine retail store
• A comprehensive and relevant network of potential future customers
• IT skills: Vend or an equivalent system, Microsoft Word, Excel and Online.
• Extensive Wine knowledge: WSET Diploma or equivalent

Personal Qualities:

• Excellent communication skills and a proven ability to influence and sell
• Exceptional levels of customer service
• Passion for and willingness to learn more about wine
• Self-starter with an ability to attain targets and overcome all realistic objectives
• Takes responsibility for own actions
• Constantly strives for high standards and consistently achieves them
• Ability to work on their own and successfully lead a team
• Punctual and dedicated

PROBATION & REMUNERATION

The Battersea Store Manager role will be offered on a permanent full-time basis with an initial 3-month probation period.

The annual remuneration will be competitively matched with commensurate experience. A company bonus structure will also apply.

To be considered for the open position please send a CV with a short cover letter to Marcus O’Brien, Director: jointheteam@philglas-swiggot.com

Only candidates eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.