ROLE DESCRIPTION
Philglas & Swiggot is looking to recruit an experienced full-time Store Manager with a strong background in premium wine retail, corporate and private sales, to run its flagship wine store in Northcote Road, Battersea.
We are currently looking to develop our Battersea store with a view to increasing direct private client sales, corporate sales, on-line sales and introducing an on-trade element, so we are looking for someone with ideas and experience in these areas that can have a central role in developing them. This is an exciting opportunity for a pro-active and driven candidate with a focus on the many small details that go into retail sales success.
The successful candidate will be a self-starter with strong initiative with a desire to help grow the Battersea store as part of a dynamic team. You will also have excellent fine wine knowledge and extensive experience working in the London retail or on-trade environment. You will have the opportunity to work with an experienced and talented team with access to some of the world’s best wines and discerning customers.
KEY RESPONSIBILITIES
- Ensure the store achieves its monthly sales targets and inventory levels.
- Exceed customer expectations through ascertaining their needs using open questions, their purchase history, building relationships, offering tastings and actively listening.
- Organising & hosting an exciting program of in-store, external and on-line events
- Building relationships with local corporate customers.
- Overseeing the development & extension of our services
- Ensuring the store environment is always of the highest presentation standard.
- Develop relationships with the other retailers in the neighbourhood to ensure the store is at the forefront of people’s minds in the area.
- Work as part of a team to create a positive and motivated atmosphere. Motivate and support staff to maximise their performance in order to maintain an efficient store operation.
- Communicate with our customers via regular email offers, interesting blog posts and report on our latest news.
- Answer and manage emails and calls from existing retail and corporate customers.
- Provide a strong level of leadership and communication and escalating all potential issues when appropriate.
- Develop a comprehensive and in depth understanding of our product range and service offering and pass this onto the Assistant Sales Manager and wider team.
- Ability to work flexible hours both during the day and on weekends, and overtime on occasions as required.
QUALIFICATIONS SKILLS AND EXPERIENCES
- Educated to A Level (or equivalent) or above.
- Experience managing a wine retail store
- A comprehensive and relevant network of potential future customers
- IT skills: Vend or an equivalent system, Microsoft Word, Excel and Online.
- Extensive Wine knowledge: WSET Diploma or equivalent
Personal Qualities:
- Excellent communication skills and a proven ability to influence and sell
- Exceptional levels of customer service
- Passion for and willingness to learn more about wine
- Self-starter with an ability to attain targets and overcome all realistic objectives
- Takes responsibility for own actions
- Constantly strives for high standards and consistently achieves them
- Ability to work on their own and successfully lead a team
- Punctual and dedicated
PROBATION & REMUNERATION
The Battersea Store Manager role will be offered on a permanent full-time basis with an initial 3-month probation period.
The annual remuneration will be competitively matched with commensurate experience. A company bonus structure will also apply.
To be considered for the open position please send a CV with a short cover letter to Marcus O’Brien, Director: jointheteam@philglas-swiggot.com
Only candidates eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.
